Shipping & Returns

Every print is made to order, just for you — here's what that means for timing and returns.

Production Time

Made to order

Every 3D print on this site is built after you order it, not pulled from a shelf. Please allow 2–3 business days for us to print and assemble your piece before it ships. During busier periods (holidays, right after a show) this window can run slightly longer — if that happens, we'll do our best to keep you updated.

Shipping

Once it's ready

After your 2–3 day production window, your order ships using whichever method you selected at checkout (Standard or Express). Some larger or more detailed prints ship in a couple of disconnected pieces with glue and simple instructions included — this is intentional, and keeps delicate parts from snapping in transit. It's a quick, easy assembly, not a repair.

We currently ship within the United States only.

Returns

Our return policy

Because every piece is custom-made for you specifically, we don't accept returns for a change of mind. Please double check the listing (name, price, and photos) before purchasing.

Damaged on Arrival

If something arrives broken

We stand behind our work. If your print arrives visibly damaged or broken:

Email us at refracted.rarities@gmail.com with clear photos of the damage.
For minor issues (a small piece that popped loose, a clean break we can talk you through), we may ask you to glue it back together yourself using the included glue and instructions.
For damage beyond a simple fix, we'll issue a full refund.

We just need to see the damage in photos first — no need to ship anything back to us.

Questions

Still not sure about something?

Check our FAQ page, or reach out directly at refracted.rarities@gmail.com — we're happy to help.